Privacy Policy

(Effective: March 28, 2025) – LOQI Labs (“we”, “our”, or “us”) is committed to protecting your privacy when using our AI-powered voice assistant platform (“the Service”). This policy outlines how we collect, use, and protect your data.

Information We Collect: a) Automatically Collected Data – We collect call metadata (timestamps, durations, language) and system logs. b) Voluntarily Provided Data – We may collect contact information or details you provide during voice interactions, only when authorized by the deploying business. Note: We do not store voice recordings or identifiable content unless explicitly authorized by our client.

How We Use Your Information: We use data to improve AI performance, analyze system usage, support reliability, and optimize service delivery.

Data Sharing: We do not sell personal data. Anonymized data may be shared with the deploying business, authorized service providers, or legal authorities if required by law.

Local Storage: To remember your consent, we may store a simple key in your browser’s local storage. It contains no personal data and can be cleared via browser settings.

Data Security: We apply encryption, secure cloud infrastructure, and strict access controls to protect your data, although no system is immune from risks.

Your Rights: Depending on your location, you may request access, corrections, deletion, or withdrawal of consent. Email hello@loqilabs.com for any data-related request.

International Transfers: Your data may be processed in countries outside your own. We ensure any transfers comply with applicable data protection laws.

Policy Updates: We may revise this policy. Any updates will appear on our website. Continued use implies acceptance of the new terms.